Terms of Service - Purelief

Welcome to Purelief. These Terms of Service outline the agreement between you and Purelief regarding your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

We provide information about certified organic and biodynamic teas, facilitate connections between customers and tea producers, and offer various tea-related services. These Terms of Service govern how you may use our website and interact with our offerings.

Service Usage Terms

Acceptable Use Policy

You may use our website for lawful purposes only and in accordance with these Terms of Service. You agree not to use our website in any way that violates applicable laws or regulations, infringes on the rights of others, or interferes with the proper functioning of the website.

Specifically, you may not attempt to gain unauthorized access to our systems, use automated tools to extract data from our website, transmit malicious code or viruses, or engage in any activity that could damage or disrupt our services.

Permitted Uses

Our website is designed to provide information about organic and biodynamic teas, facilitate inquiries about our tea programs, and offer educational content about sustainable tea cultivation. You may browse our content, submit inquiries through our contact forms, and access information about our tea offerings.

You are welcome to share links to our website and reference our content for personal, non-commercial purposes, provided you give appropriate credit and do not misrepresent our relationship or endorsement.

Prohibited Uses

You may not use our website to harass, abuse, or harm others, to distribute spam or unsolicited messages, to impersonate any person or entity, or to engage in fraudulent activities. You may not attempt to reverse engineer, decompile, or extract source code from our website.

Commercial use of our content, including scraping or harvesting data for commercial purposes, requires our prior written permission. You may not use our website in any manner that could overburden our servers or interfere with other users' ability to access our services.

Service Access Requirements

Access to our website requires a device with internet connectivity and a compatible web browser. While we strive to maintain continuous availability, we do not guarantee uninterrupted access to our services. You are responsible for maintaining the security of your internet connection and any devices you use to access our website.

Account and Access

Account Creation

If you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

You must be at least 16 years old to create an account. By creating an account, you confirm that you meet this age requirement and that all information you provide is truthful and accurate.

Account Security Responsibilities

You are solely responsible for safeguarding your account password and for ensuring that your account is not used by unauthorized persons. Use strong passwords and do not share your login credentials with others. We recommend changing your password regularly and immediately if you suspect a security breach.

We are not liable for any loss or damage arising from your failure to protect your account information. If you become aware of any security breach, contact us promptly so we can help secure your account.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if you violate these Terms of Service, engage in fraudulent activity, or use our services in a manner that we reasonably believe could harm us or other users. We may also suspend or terminate accounts that have been inactive for an extended period.

Upon termination, your right to use our services immediately ceases. We may delete your account data in accordance with our data retention policies. You may also choose to close your account at any time by contacting us.

Multiple Account Policies

Creating multiple accounts for the purpose of circumventing restrictions, manipulating our services, or engaging in fraudulent activity is prohibited. Each individual or entity should maintain only one account unless explicitly authorized by us for legitimate business purposes.

Service Availability and Modifications

Service Uptime and Maintenance

We strive to maintain our website's availability and functionality, but we do not guarantee that our services will be uninterrupted, timely, secure, or error-free. Scheduled maintenance, technical issues, or circumstances beyond our control may temporarily affect service availability. We will make reasonable efforts to notify users of planned maintenance that may cause significant service disruptions.

Feature Availability

The features and functionality available through our website may vary based on various factors, including your location, device type, and browser capabilities. Some features may be experimental or in beta testing and may not function as expected. We reserve the right to modify, suspend, or discontinue any feature at any time without prior notice.

Geographic Restrictions

Our services may not be available in all geographic locations. We reserve the right to restrict access to our website or certain features based on geographic location, applicable laws, or business considerations. The availability of specific tea programs and delivery options may vary by region.

Service Modifications and Updates

We continuously work to improve our services and may update, modify, or change features, functionality, or design at our discretion. These changes may occur without prior notice, though we will make reasonable efforts to communicate significant changes that materially affect your use of our services. Your continued use of our website after such changes constitutes acceptance of the modified services.

Intellectual Property

Content Ownership

All content on our website, including text, graphics, logos, images, designs, and other materials, is owned by Purelief or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. This content may not be copied, reproduced, distributed, republished, downloaded, displayed, or transmitted in any form without our prior written permission.

User-Generated Content Rights

If you submit content to our website, such as reviews, comments, or other materials, you retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content in connection with our services.

You represent that any content you submit does not infringe on the intellectual property rights of others and that you have the right to grant us the license described above.

License Grants

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these Terms of Service. This license does not include any right to resell or make commercial use of our website or its content, collect or use product listings or descriptions for the benefit of another merchant, or make derivative use of our website or its content.

Copyright and Trademark Notices

Purelief and our logo are trademarks of Purelief. Other trademarks, service marks, graphics, and logos used in connection with our website may be trademarks of their respective owners. You are not granted any right or license to use any of these trademarks without prior written permission from the trademark owner.

Pricing and Payment Terms

All prices displayed on our website are in the currency specified and are subject to change without prior notice. We reserve the right to modify our pricing at any time, though price changes will not affect orders that have already been confirmed.

Payment is required at the time of purchase unless otherwise specified. We accept various payment methods as indicated during the checkout process. You agree to provide accurate and complete payment information and authorize us to charge your selected payment method for the total amount of your order.

If payment cannot be processed or is declined, we reserve the right to cancel or suspend your order. Any promotional codes or discounts are subject to their specific terms and conditions and may not be combined with other offers unless explicitly stated.

Disclaimers and Limitation of Liability

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our website will be uninterrupted, secure, or free from errors or viruses. We make no guarantees about the accuracy, completeness, or reliability of any content, information, or materials available through our website.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our website or services, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to these Terms of Service shall not exceed the amount you paid to us in the twelve months preceding the claim.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the date at the top of this page and may provide additional notice through our website or via email if the changes are significant.

Your continued use of our website after changes to these Terms of Service constitutes your acceptance of the modified terms. If you do not agree to the modified terms, you should discontinue your use of our website.

Questions About Our Terms?

If you have any questions or concerns about these Terms of Service, we're here to help clarify and assist you.

Contact Us